Customer Testimonials
They had an exceptionally helpful staff and expedient service. They really took care of everything.
Sales staff at KM Ford was very professional in the buying process. They were very knowledgeable of the Bronco I purchased and did a great delivery.
The staff at KM Ford went out of their way to make my buying experience wonderful. From Clemente in Sales and Aland in Finance, the whole buying experience went very well. This was the first time I have bought a new car in over 20 years, and they took plenty of time to work with me and made sure I was comfortable through the whole new car buying process. I would definitely buy another car from them in the future!
Salesman went out of his way to find the vehicle we wanted. Jarod was very friendly and followed up after the sale.
Had a great experience purchasing a Mach E. Helpful staff that ensured a smooth transaction.
The dealer DJ Hernandez was awesome, I felt no pressure or that I was being up sold.
Finally got the deal I wanted, I knew more then the sales staff, but it's about the vehicle not the dealership. Do your research.
Great experience at each point throughout the process. Ross and team made this easy from beginning to end. Loving our new Expedition!
Sale person was polite and very good. Finance didn't give me copies of the contract. I had to ask for them. Also I reported that the paint has a chip and overall paint needs to be worked on. Still have not heard anything about the issue
We custom ordered a 12 passenger transit. This dealership did their best to help us get it. The only downside is our headlight choice was left off our order and I caught it too late. I think this could have been avoided if it were done electronically. Also when we came to purchase I was told a total that was $1,000 less and they would not honor that price. We also had checks in hand and did not need to do anything but sign papers and we had to wait three hours to do this with our four young children. Overall it ...
Salesman Tach was attentive with 2 hours of showing us cars and test driving the one we purchased. 3 dealer “fluff” add-ons/markups. 2 of them were negotiated away. When told we would return the following day and pay cash, he and sales manager “Mike” seemed aggravated. They eventually surrendered to our wish and we did return the next day to buy the car. I rate this transaction as “par for the course”. In order for me to rate a car dealership as excellent or outstanding, they must offer the best value up front and “exceed my expectations”. Kearny Mesa Ford did neither.
I would like to thanks Tach for his professionalism and I am happy with my deal, This is my 3rd time buying my car from this dealership, 2001 F150 when they still have their trailer store then the 2013 Explorer and now my 2022 Explorer, This time I dont want to spend too much on a car so I just get the used one but this Explorer has only 15K miles, This is for Dealer Rater web designer, I didn’t work with Wong but why do you always put the option Administrative? Instead you put Sales Department, what kind of brain the ...
My overall experience at Kearny Mesa Ford was outstanding in every respect, especially my sales representative, Ernie Gonzalez. He was very knowledgeable, professional, polite, and friendly. All of his paperwork was accurate, and he made sure that my vehicle was immaculate and that everything was taken care of to my satisfaction. Steven Slewa in finance and Rick Verduin in Customer Experience also provided excellent service. Every department was friendly, professional, and efficient. This is my second vehicle purchase through Kearny Mesa Ford, and I also have all of my service done here. I will continue to refer friends and family ...
Low pressure, haggle free, confusion free financing, competitive pricing. Sales associate and finance manager both very helpful, straightforward and pleasant. So pleased with our purchase.
The customer service provided by Jose Fabian Amaya was great. He was attentive and answered all my questions.
Anthony did me right! Jessica is so sweet, makes the LONG paperwork signing go by fast, and everyone is honest and real, friendly and normal. I told them what I wanted, they took the info, asked a few questions to narrow down what I wanted generally, then did the work to get me the best used car I could afford with my "fair" credit score and I drove out of there in a car I never dreamed I would own.
They have been great so far. The car had a few issues but they seem to be resolving it.
The dealership was not high pressure. DJ was very knowledgeable about the truck. He was a great salesperson to work with. Made the whole transaction smooth,
Kearny Mesa Ford provided exceptional service, exceeding expectations. From the moment I walked in, Jakob greeted me warmly, demonstrating deep product knowledge and genuine enthusiasm. The buying process was smooth, with transparent communication and no pressure tactics. Their commitment to customer satisfaction truly shines. Highly recommend Kearny Mesa Ford and Jakob! Ps: No markup on Ford Maverick! 🙂
Good experience with KM Ford through leasing my 2024 Maverick, Sales & service are responsible, easy to communicate.
I told them exactly what I wanted and they gave me that car but better. I got my hybrid Escape and I am beyond happy with my vehicle. Noah was very attentive, paciente and went out of his way to make sure I was happy with my purschase.
If you're credit is bad, they don't care to help. They advertise a "fresh start" program to help you get into a vehicle. If you take advantage of this, they treat you differently then someone coming in as a normal finance. I was never shown a physical car. Wasn't given the option to test drive, I honestly wasn't even shown a picture of the vehicle I was "purchasing". That is the beginning of my 3 day buying experience. Started on monday morning, which went all the way into the evening. Was told to ...
The follow up was good and the process was not that long. Drove away with a nice Ford.
I’m very pleased for the service and the treatment that we received at the dealership
Because I had “A” plan their finance manager kept jacking up the price with add ons. More interested in boosting his dollar quota than making a sale. The guy was a total arrogant jerk so after 31 years of Ford products I left their deal on the table. Will never buy a car from this dealer again.
The service was very professional. The staff was knowledgeable. The finance department got us in and out in record time without trying to push more options on us.
Kearny Mesa Ford is a great dealership, we came down from another city to work with them. Fair pricing, and really nice salespeople.
This dealership booked an appointment with me and then didn’t even diagnose the car until the following day. Obviously they don’t understand the meaning of an appointment and don’t value their customer’s time.
The best dealership in San Diego hands down. The entire staff is first class and extremely knowledgeable. They give you one of the best car/truck buying experiences you will ever have. I highly recommend if you are in the market for buying a truck or a car make Kearny Mesa Ford your first stop. Ask for Ali the salesman, he’s not pushy will be completely transparent with the entire process. I repeat their entire staff is First class. I purchased a 2023 F-150 Lariat Hybrid and I couldn’t be more happy with the truck and the great price.
Attentive and provide great feedback over the course of a year during our ordering, manufacture and delivery process of our truck.
Competitive pricing, good stock, friendly sales people and overall very happy with the experience. Ed in sales was really helpful.
Buying a new vehicle in the post covid market is dicey, mark ups, shady business practices, etc... Working with Saul to purchase a hybrid Maverick was the easiest part of this adventure, though not knowing if the vehicle would be made, to my many questions I asked and alterations to the order. I'm very pleased how it all went and would recommend this dealer and Saul specifically to others.
Tach Durdiev our salesman was very personable, knowledgable and help-full days after our purchase. I would recommend him to any of my friends.
Charged me for an alarm I said many times I did not want. They said I wasn't paying for it, and for some reason I missed it on the paperwork until I printed it out recently Edited: to respond to Kearny and take accountability and tonraise to 4 star
Happy with my purchase of 2023 Bronco & with the team at pick up, Tach & Kelley, in particular. My one frustration was that I emailed several times that I didn't want the front license plate installed, and after a "we have plenty of time to deal with that later" response, they didn't contact me and installed it anyway. I appreciate the dealer and Eric Bunch honoring the price protection from the original order 16 months ago, as I have heard many horror stories of going to pick up your Bronco and other dealers tacking on $10k or ...
Very happy with the dealership and I am very pleased with my purchase.Daniel Suarez was quite helpful with telling me about all the bells and whistles in the vehicle
Martin is great! If you want to buy a car at a great price he is the man
Professionalism at its absolute finest. Staff was phenomenal, courteous, attentive, and 100% cared about our happiness.
I used AutoLand and they found me the PERFECT car at this dealership. Everything was incredibly easy and fast. Could not have asked for a better experience. Love my car! Super clean!!
I started calling over a week ago in attempts to schedule a time to bring my car in for maintenance and for its third or fourth recall. Every time I called they said someone would call me back and I never got a call back. So I called 4 times and finally was referred to a service manager who apologized and said he would help. He offered to schedule a pickup of my car for the following week and I expressed I had to go to work so he said I’d be the first stop at 0915. 0945 rolls around and no ...
Great customer service, attention was great. Made me feel comfortable all the time. Would definitely go back!
The internet team did a great job. I have purchased several vehicles over time and Ali and his team did an excellent job of execution. From the initial contact, follow up on my needs and final call when inventory showed up. See Les purchase process and zero pressure to make decisions. Well done 👍
I was sold a ford ranger and they overpriced it by triple of what it was actually worth for and now I will never do business with this company ever again.
Ricardo really made this dealership stand out with how he presents his self. Not only is he good at what he does but he is also very respectful.
We finally received our brand new bronco(after nearly 2 years from ordering date) we were soooo excited for this day. Ricardo was wonderful. He went above and beyond, came to pick us up from the train station. He was personable, and had the car all ready for us to take home. Kelly in Finance was extremely nice, and had a great attitude. Made our car buying experience very smooth. Thanks again!
Roman and his team are the absolute best. They took care of me from all aspects. The least hassle purchase I have ever made.
I just bought my new Bronco at Kearny Mesa Ford, and I had a great experience from beginning to end. Shoutout to Eric Bunch and John Yoshida for making my car buying experience easy and stress free.
The whole KMF team was fantastic. Easiest car buying experience ever. I would highly recommend KMF for your next car buying experience
David Garita was great! Even though my Maverick Hybrid was on massive back order, he would notify me of the latest status even though Ford also sent generic notices, adding that personal touch.
this was our 2nd buying experience at Kearney Meas Ford, and as with the first one it was very good! The salesperson was very attentive to our needs and answered all the questions we had. We would highly recommend this dealership and will purchase from here again......!!
Steve is always a pleasure to work with. It was a wait but in the end I got the car I wanted and it is beautiful. This isn’t the first car we have had from Ford and won’t be the last. Steve makes it easy and we appreciate that!
We looked online for a specific used vehicle that included a warranty and was priced a little below average. We found several possibilities and made inquiries. Kearny Mesa Ford's internet salesperson was the first to answer back and immediately offered an appointment. The car was as advertised, and the price was fair. The test drive and financing were immediate, the car was detailed, and we left the lot with the new car in about four hours. Great experience.
The salesman often did not return my emails or phone call. I could not reach him through the dealership phone number after trying twice. I finally had to write a letter to the sales manager to get a response (but not from him). They overcharged me on the sales tax and would not correct it.
The reps were great as we worked through the order and the production and shipping delays. They made sure we knew what was happening and worked with us to ensure our satisfaction. They did a great job on vehicle prep when it got here.
Modar was a pleasure to work with on my new truck purchase. Thank you so much
These guys provided a friendly atmosphere for a transaction that typically requires patience! Eric Bunch is my go-to guy for all my Ford purchases! That guy is a gem and deserves a raise! My salesman, finance guy and customer service representative were top notch and would make Henry Ford proud! Good Job! Keep in mind that it was a 100 mile drive and i passed up dozens of well known Ford dealerships to conduct business with Eric Bunch and company! I would do it a 1000 times over to engage in a positive experience such as this!
They were true to their word and took care of everything I needed. Everyone was very friendly.
SUPER sales team! From a management perspective, Eric Bunch has made my purchase uncomplicated and hassle free. I reserved a new Bronco, on day 2 of 2020... and I called around to locate a dealer that I thought could best be trusted. Even though Kearny Mesa Ford (KMF) was the farthest from my home, I decided to post my reservation with Eric and his team. Over this 2+ years of Covid, parts shortages, and finally chip shortages, this team never forgot my name (maybe because I called and emailed, so often). anyhow, anyone that can put up with my OCD, is a hero ...
The purchasing process was super easy. Friendly staff and no pushy sales pitches. They respected the price guarantee that was established when I placed my reservation online. Total process was under one hour. This experience was awesome!
They are HONEST, during the chip shortage they preordered my Maverick and delivered at MSRP as agreed upon. The hybrid maverick was one of many highly sought after vehicles during the Vehicle shortage. Kearny Mesa ford sold me my mini truck at exactly what they said when I preordered and also followed up every month prior to its arrival and several times after to make sure I was a satisfied customer. Jinnel was my saleswomen and she was amazing! Really cares about her customers and goes way out of her way!
Exelente servicio... Roman es super professional. Y la razon que seguimos comprando carros ahi... muchas gracias...
Picked up my new Bronco from Kearny Mesa Ford last Saturday. Couldn’t have had a better experience!! Thanks to Eric Bunch and Steve Etheredge it was a flawless process!! Everyone knows the Bronco wait has been almost 2 years now due to covid and other problems. KMF kept me informed the whole way! I never felt out of the loop. They did exactly what I asked with no pressure tactics or anything like that! I’m referring all my coworkers and friends to them!
good good good good good good good good good good good good good good good good
Easily the best dealership experience in 30+ years of buying mostly new (and sometimes used) cars. Entire process from placing the order to picking up the car and completing financing on the big day was smooth as silk. Time at the dealership was well spent: they covered all the important points, no pushy upselling, and got me out of there in good time.
Kearney Mesa Ford doesn't appreciate customers from out of San Diego county nor has any integrity. I found a 2022 Ford Maverick online and reached out to confirm availability. After receiving their price quote I agreed to it 100% without any negotiation. I only asked if it could be delivered to me as logistically it would be challenging. I did however say that I would figure it out if otherwise not the case. I've made prior purchases basically online for 2 other vehicles which where some distance and in Los Angeles county where traffic is much more horrendous than Orange County ...
We had a great experience Steve was was knowledgeable and friendly I would definitely recommend anyone interested in a Ford vehicle to see Steve Etheredge
It was a very positive experience to purchase a vehicle from Kearny Mesa Ford. From initial contact made through the website, to the return call from our sales person, and eventual purchase of a used car, we were very happy with the people at Kearny Mesa Ford. They are professional, listen, and make the buying experience fun. John was an absolute pleasure to work with in our purchase. Thank you.
The salespeople, Jonathan and Jay, were great to work with. Very helpful and answered all of my questions. Any issues I had with the finance department, they addressed them the issues in my favor.
Took there time to make me happy. Explain everything I asked. Worked with me to get a car payment I could handle. Very Friendly and helpful.
Ali is hands down the best sales rep EVER!! I bought my first Ford in 2016 and came back in 2021 when it was time to trade in, specifically for him!! We had moved to AZ but came back on the basis of what an honest and smooth sale he provides!! He makes it completely comfortable (yes it’s possible for a car sale to be comfortable), from the test drive to not pushing you past your limits! You tell him your goal, and he tries to get you as close to it as possible. YOU are the focus, not the car. ...
Kearny Mesa Ford was AWESOME to deal with.....our salesman Ali was amazing. He did a great job of keeping us updated on when our vehicle was going to be ready for pick-up and the whole deal came together perfect!!!! I highly recommend Kearney Mesa Ford
Salesman was quick to help when I arrived. Process was efficient and I was in and out within only a couple of hours. (Arrival to test drive to leaving in my new explorer)
I purchased a new Ford F150 XLT from Dustin and Kearny Mesa Ford while I was deployed overseas. Not only was the sales process professional, transparent, and straight forward, but their price was the most competitive I could find on the exact vehicle I was looking for. Dustin and the team worked with me on some unique requirements required to close on the purchase - notably a power of attorney and the routing of documents from overseas. They definititely went above and beyond expectations and I greatly appreciate their assistance. When my wife came in to finalize paperwork and pick ...
I have a company car. One time I brought it here, the repairs were way more expensive than I thought they should be but...the company pays for it, so I gave it no mind. Well, the other day, my boss specific said, that the DMV requires our vehicles to get checked. It's a basic checklist of things. We were told to not spend more than $50 to get this done, as many mechanics do it for $29. I told Alisha, the service rep helping me. She looked at the checklist of things and said, "Oh, all of these things ...
Highly recommend this dealership. They are professional and provide great customer service. Tyler Sneed had helped me into two cars now and i won’t car shop anywhere else.
What a great experience. Selecting a car and settling on terms and conditions was easy. The cars I wanted to drive were pulled up and ready fo me to drive. Kelly Waggoner greeted me at the door and was ready to go. She gave me a rundown of features and benefits, pros and cons, of both models. It was very easy to make a decision.
They dont even know what comes standard on Ford trucks. They wouldnt repair a bent scuff plate that was OEM from the factory. They couldnt find the part on the Ford cataloge, I had to find it for them.
Un Stinkin Believable how nice these people are. I'm I'm taken back by how well I'm treated at this place. This is the 2nd time I bring my car in for service and this time was better than the last. Shout out to Tony, my service advisor, for being so helpful and presenting me with all my options and never pushy or aggressive like so many other places. If your lucky enough to get Tony your in great hands, but with all honesty everyone at the service station from the mechanics to the advisors are world class.
Stay away from Veronica and this dealership as a whole. Please do it for yourself it is a very crooked dealership. They hound you to buy a car and then screw you over.
Horrible experience. Not honorable in representations. Wasted half my day that could have been avoided with honesty up front. Very disappointing experience to say the least.
I brought my 2015 F-150 in due to the transmission slipping. I explained what occurred when I accelerated. Humberto believed the transmission was the problem. The service professionals kept the truck for over a day before calling to report that they “could not reproduce the sound.” Since they were not able to do that, they did NOTHING to fix it. Geniuses. So the problem continued. I called Humberto to report that the problem continued. He never returned my call. I called today, and he explained that he had bronchitis that evidently affected his ability to pick up the phone, check his ...
Thank you Kearny Pearson Ford. We've purchased 8 new cars from you. Your service department is the best. Tony Davis and Cainon wong THANKS.
I went in person to place a factory order on a 2020 Mustang GT. About a $51,000 sale. No haggling, just a straight factory Order for this vehicle. Cash in hand. Order was not placed due to "Employee Out Sick". Sales manager Dennis assured me he would place the order and a build sheet would be provided. 2 weeks after this assurance I e-mailed Dennis for an update as he places these orders. No response. I left a voice message to his direct line, again no response. I left a message via their Chat line, again providing both my cell # and ...
My Wife and I recently purchased a truck from Kearny Mesa Ford and worked with Steve Etheredge. We originally went to the dealership to ground our Fusion and ended up looking at the fancy trucks out front at which time Steve introduced himself and the sales process began. He assured us that we didn't have to make any decisions that day, but if there was a vehicle we couldn't live without, they would be more than willing to work with us. After working with Steve we felt like we had gained a friend and not just a sales ...
The service was complete, but I was disappointed that I didn't get a complementary car wash, They have always done so before. They should bring back this service.
Tony Davis is the best. He knew what I needed to fix the driver door handle(inside) and ordered the part and got it fixed within an hour
I've had very good experiences with this dealership and with more than one vehicle. I've worked with Tony Davis and Adam, both very professional and helpful!
I've been a client of KPF for almost two decades and three cars. I bought a 2014 Fusion this past February, and this visit was my first service on the car, and the first is free. The oil change took four hours. That's ok as I trust my Service Advisor, Maxx, who has been my SA for approximately eight years. He is the best, and when I was checking out, I could tell he was hesitant to give me the bad news. Due to a timing cap leak that was needed, my cost would be almost $1,200. The labor on ...
I clicked "no" to some because they didnt apply as it was my first oil change for my new 2018 Ford F-150 and it was free. I was annoyed that when you first go in one person checks you in but then you have to wait extra time for your "assigned" service representative - not great when you are in a hurry. I got the call from the assigned service representative asking for the wrong person. So he somehow mixed my information with another customer. He later called and had fixed the issues. When i went to ...
My sales person David Hernandez was great. I never felt any pressure he listen to what I want in my new car and went and found it.
Even though I called at the last minute, Tony was able to get me in for service. I decided to rent a vehicle so I wouldn’t miss work that day and I was surprised when Tony said he would cover the cost of the rental. Every time I have visited Kearny Pearson Ford, Tony has been a true professional. He always has a positive and friendly attitude and he is a great representative for Kearny Pearson Ford. Thank you Tony!
We own two Ford vehicles, a 2016 Mustang and 2017 Explorer. We’ve had to bring in both vehicles for minor issues, recalls and regular maintenance check ups over the years 3+ years but thankfully, our service advisor Tony Davis takes stellar care of us. He truly goes the extra mile and turns the “dread” of going to the dealer, into a pleasurable experience, which is unusual to say when taking a vehicle in for service. The Kearny Pearson Ford service department does a top notch job and we’re lucky to have Tony as our advisor.
This was my first time at Kearney Mesa Ford They are excellent Lucas my service adviser was awesome and told care of my problem in a timely manner.
Awesome service. Went all out returning my truck cleaned after service. Best Service Department ever. Been coming here since 2005 when C Wong was my service advisor and now he just hires the best!
Took vehicle in for recall excellent service at the service department was handled by Humberto who was very professional and very helpful appreciate the service
Everyone at this dealership is friendly and helpful. The waiting area is nice. Makes waiting less painful. Busy dealership, including the service area, however, they have their act together and from what I could tell things run as smooth as possible.
Informed staff, very organized, clearly communicated expectation of what was to be done and estimated cost. Then followed up with what was done and recommended service.
On May 30th I bought a Ford Fusion (used) that I felt I was pressured into buying. I went to the dealership with a pre approved loan. The manager talked to my loan agent prior to my arrival. Explained to him my max. Pre approved loan amt. I felt he was putting me in a car above the approved amount. So, during the buying process I kept questioning the amount so we would not go over loan approved amt. I used my vehicle as a trade in. The loan was not approved because the purchase price went over the approved ...
I made an appt for 7:30am in the morning and dropped the car off the night before, agreed to the $160 diagnostic (to see why the seat was not moving forward and backward) and was told I would hear from them late morning. I began calling around 2pm. It took 4 calls to finally speak with Nick around 5pm, our service agent. When I asked for the results of the diagnostic test, Nick reluctantly admitted nothing had been done. We decided to pick up the car that night so we went through the trouble to make an appt, drop the car, uber ...
My family has had to bring back a vehicle multiple times for a variety of things. The fixed op. director took notice and has been helpful.