They had an exceptionally helpful staff and expedient service. They really took care of everything.

Sales staff at KM Ford was very professional in the buying process. They were very knowledgeable of the Bronco I purchased and did a great delivery.

The staff at KM Ford went out of their way to make my buying experience wonderful. From Clemente in Sales and Aland in Finance, the whole buying experience went very well. This was the first time I have bought a new car in over 20 years, and they took plenty of time to work with me and made sure I was comfortable through the whole new car buying process. I would definitely buy another car from them in the future!

Salesman went out of his way to find the vehicle we wanted. Jarod was very friendly and followed up after the sale.

Had a great experience purchasing a Mach E. Helpful staff that ensured a smooth transaction.

The dealer DJ Hernandez was awesome, I felt no pressure or that I was being up sold.

Finally got the deal I wanted, I knew more then the sales staff, but it's about the vehicle not the dealership. Do your research.

Great experience at each point throughout the process. Ross and team made this easy from beginning to end. Loving our new Expedition!

Sale person was polite and very good. Finance didn't give me copies of the contract. I had to ask for them. Also I reported that the paint has a chip and overall paint needs to be worked on. Still have not heard anything about the issue

We custom ordered a 12 passenger transit. This dealership did their best to help us get it. The only downside is our headlight choice was left off our order and I caught it too late. I think this could have been avoided if it were done electronically. Also when we came to purchase I was told a total that was $1,000 less and they would not honor that price. We also had checks in hand and did not need to do anything but sign papers and we had to wait three hours to do this with our four young children. Overall it was not a stellar experience.

Salesman Tach was attentive with 2 hours of showing us cars and test driving the one we purchased. 3 dealer “fluff” add-ons/markups. 2 of them were negotiated away. When told we would return the following day and pay cash, he and sales manager “Mike” seemed aggravated. They eventually surrendered to our wish and we did return the next day to buy the car. I rate this transaction as “par for the course”. In order for me to rate a car dealership as excellent or outstanding, they must offer the best value up front and “exceed my expectations”. Kearny Mesa Ford did neither.

I would like to thanks Tach for his professionalism and I am happy with my deal, This is my 3rd time buying my car from this dealership, 2001 F150 when they still have their trailer store then the 2013 Explorer and now my 2022 Explorer, This time I dont want to spend too much on a car so I just get the used one but this Explorer has only 15K miles, This is for Dealer Rater web designer, I didn’t work with Wong but why do you always put the option Administrative? Instead you put Sales Department, what kind of brain the designer has, this is a dealership, people deal and buy cars, we only talks to Sales Team and Finance, we dont talk to Administration. Update your web page and remove the Administrative, add the Sales Department on the very top follow by Finance.

My overall experience at Kearny Mesa Ford was outstanding in every respect, especially my sales representative, Ernie Gonzalez. He was very knowledgeable, professional, polite, and friendly. All of his paperwork was accurate, and he made sure that my vehicle was immaculate and that everything was taken care of to my satisfaction. Steven Slewa in finance and Rick Verduin in Customer Experience also provided excellent service. Every department was friendly, professional, and efficient. This is my second vehicle purchase through Kearny Mesa Ford, and I also have all of my service done here. I will continue to refer friends and family to this outstanding dealership.

Low pressure, haggle free, confusion free financing, competitive pricing. Sales associate and finance manager both very helpful, straightforward and pleasant. So pleased with our purchase.

The customer service provided by Jose Fabian Amaya was great. He was attentive and answered all my questions.

Anthony did me right! Jessica is so sweet, makes the LONG paperwork signing go by fast, and everyone is honest and real, friendly and normal. I told them what I wanted, they took the info, asked a few questions to narrow down what I wanted generally, then did the work to get me the best used car I could afford with my "fair" credit score and I drove out of there in a car I never dreamed I would own.

They have been great so far. The car had a few issues but they seem to be resolving it.

The dealership was not high pressure. DJ was very knowledgeable about the truck. He was a great salesperson to work with. Made the whole transaction smooth,

Kearny Mesa Ford provided exceptional service, exceeding expectations. From the moment I walked in, Jakob greeted me warmly, demonstrating deep product knowledge and genuine enthusiasm. The buying process was smooth, with transparent communication and no pressure tactics. Their commitment to customer satisfaction truly shines. Highly recommend Kearny Mesa Ford and Jakob! Ps: No markup on Ford Maverick! :)

Good experience with KM Ford through leasing my 2024 Maverick, Sales & service are responsible, easy to communicate.

I told them exactly what I wanted and they gave me that car but better. I got my hybrid Escape and I am beyond happy with my vehicle. Noah was very attentive, paciente and went out of his way to make sure I was happy with my purschase.

If you're credit is bad, they don't care to help. They advertise a "fresh start" program to help you get into a vehicle. If you take advantage of this, they treat you differently then someone coming in as a normal finance. I was never shown a physical car. Wasn't given the option to test drive, I honestly wasn't even shown a picture of the vehicle I was "purchasing". That is the beginning of my 3 day buying experience. Started on monday morning, which went all the way into the evening. Was told to come back on Tuesday. My car wasn't ready until Wednesday afternoon, so they gave us loaner, but never turned off the security features. So once it was parked in my drive way, that's where it stayed till someone could turn off the security features. Was told my car would be ready for pick up on Wednesday by noon. I left the dealership at 3pm. It just seems like nobody really cared. There were 2 people that helped the whole process that helped that seemed genuinely helpful. Everyone else was just there for the money. To top it off, I DO NOT have a copy of my paper work.

The follow up was good and the process was not that long. Drove away with a nice Ford.

I’m very pleased for the service and the treatment that we received at the dealership

Because I had “A” plan their finance manager kept jacking up the price with add ons. More interested in boosting his dollar quota than making a sale. The guy was a total arrogant jerk so after 31 years of Ford products I left their deal on the table. Will never buy a car from this dealer again.