Testimonials

This is the second vehicle I have purchased from Kearny Mesa Ford. I puposely came back to this dealer because of the professional and efficient service I received when purchasing my first vehicle. Because I work full time and have a small child, I was able to get a lot of information over the phone and via e-mail - this was much appreciated. I was also able to explain my situation and Steve was very helpful in working with me to explain the options- and he also kept me informed about specials that were offered and reminded me of ending dates. I have and would recommend this dealership to friends and family who are looking to purchase a Ford vehicle.

-BRANDY W.

Mr. Davis,

First let me take a moment to tell you about myself and my family. We bought our first car from Pearson in the early 60’s when we moved to San Diego. Since then we have been loyal customers for both purchases of cars both new and used and for the service department. It seems like we worked with Stu over there since I was a child!

Anyway after about 16 cars purchased by  our extended family we were very sad to hear that Pearson was merging, but understood it was a sign of the times.

Reluctantly (because I am stubborn and nostalgic) I finally drove in last Friday after hearing your radio commercial to see about my brake light not working. You see I bought a total of 4 new bulbs trying to fix it myself before realizing that I should take it to the professionals.

At last; here is where you come in:

As soon as I got out of my car,  a very nice young lady on a crutch I might add (you slave driver) showed me to the service entrance. I was then greeted by a woman that immediately asked how she could help. While I was telling her my light story another person (possibly “Brian”) walked over and said he thinks he knows what the problem was.

He grabbed a screwdriver and asked if I would lead him to my car. Within a minute he had the old bulb out explained why the one I purchased did not work then ran to get a new bulb from inside. It worked!

We had a brief conversation about animals and how he was looking to adopt a dog and then I expected to be lead to the cashier. He said thank you for stopping by and have a great day. I explained that I did not complete any paperwork and did not pay yet. He said don’t worry about it and come back soon.

I thought I was in Mayberry 1965 or something. It blew me away. Such service, especially since it was my first time there. He did not know me or if I was even still under warranty (which I am). I told him how nice I thought the entire experience was and that they had my lifelong business from now on!

I drove away with my mouth dropped open but smiling and have since told everyone I run into about Kearny Pearson Ford and that they should go there.

Thank you for having such a wonderful staff and for setting the bar high for customer service. I realize that this was a small part of what you and your staff must do all of the time but it sure made my day!

Keep up the GREAT work.

Susan Rosenberg

PETCO Foundation

National Adoptions and Disaster Relief Manager

-S. Rosenberg - February 2010

One thing I forgot to mention is that I called to talk to the Service Manager to tell them about my experience. He too was just wonderful. He took the time to listen and engage in a brief conversation about customer service. I left the phone call really feeling great. Sometimes you feel like they are just pacifying you and hoping you will hang up soon even when expressing a compliment but not this time. He even asked if I would introduce myself to him on my next visit.

I have been in customer service most of my life and I believe that you should not only complain when necessary (to help their business) but to be sure to take the time to send a compliment when someone has gone the extra mile.

Thanks for listening.

Susan Rosenberg

PETCO Foundation

National Adoptions and Disaster Relief Manager

9125 Rehco Road

San Diego CA 92121

-S. Rosenberg - February 2010

Great group of people to work with! Returned the F-series yesterday after hearing a strange noise. The dealership listened closely to my concerns and did a follow up inspection. It was discovered that some of the parts repaired in November turned out to be faulty. The dealership replaced all parts from this November service to ensure there would be no other issues going forward. Nothing comes to mind. I had a very pleasant experience. I consider myself part of the Ford family from the Ford Motor Racing to my humble F-150.

-Mark Menard - Januray 2010

Great Experience! Excellent Salesperson!

Steve Etheredge did a great job in taking care of all the details.

-January 2010

Both the sales rep and the finance rep were very good. I would probably not have purchased the warranty but the finance rep spent a bit of time convincing me and I folded! I am a contractor, my last 4 pickups have been Ford and I have a family member who has driven a Mustang and I had an Expedition when my kids were younger. We love Ford and really respect the position the company took concerning the government bailout. I will not buy a GM so service, experience and political point of view and point directly to Ford. Kearny Mesa was the most anxious to make a deal and find the truck with the features I wanted. Great job all around!

-St. Thomas Enterprises Inc.- January 2010

Bill Bayne was the BEST salesperson I've ever dealt with! Thanks a million for a wonderful experience!

-David Simpson - Januray 2010

Awesome Experience! I am 50 years old and this is my first Ford. I have been a Chevy man my entire life. I bought a Ford because they did not take the government stimulus package. Thanks for standing on your own two feet!

-Michael Bryant - January 2010

The efficiency and professionalism! I am a firm believer when you do a job, do the job the job right the first time. Kearny Pearson Ford is a prime example of that. As an extra touch, they wash the exterior of the vehicle.

-Michael Schearing - Januray 2010

January 4, 2010

Dear Kearny Pearson Ford,

At the end of November we started to receive notice regarding safety campaign 09S09. Because of the large number of vehicles affected by this notice, I was not looking forward to facilitating getting this recall issue addressed for the dozens of Ford vehicles here on campus.

What a pleasant surprise it was, however, to get this done. As our main point of contact, Lucas Crandall did a great job facilitating getting all of the work addressed on the vehicles we brought over in the last two weeks. Picking vehicles up was also a first class experience. I never waited more than a minute to have your service team bring up a vehicle after signing the paperwork at the cashier’s desk.

Your service operation is really first rate, and deserves the highest accolades Ford can offer. To hsow my appreciateion for the outstanding service Lucas and your team has provided, I have sent a letter to Ford to share my positive experienceat your dealership. Thanks for the great service.

Most Sincerely,

Gregory Nishihira

Business Manager

UC San Diego Fleet Services

(858) 822-4443

gnishihira@ucsd.edu

-Gregory Nishihira - January 2010

Hi Cainen,

I just wanted to thank you for all the extra attention that you have shown us in trying to resolve our service issue with the Fusion Hybrid.  I know it was a diagnostic dilemma for you and your staff. We really felt that you went the extra mile to get to the bottom of the problem.  The car seems to be performing well, and I am glad to have it back.  I also appreciated the detailing of the car that you performed before returning it to me today.  I think it looks better than it did when I first bought the car!!!

Overall, I have been thoroughly impressed with all the care that I have received at Kearny Pearson Ford, both in the sales department as well as the service department, and will be happy to recommend this dealership to others who are in need of a car. In addition, I plan to bring the car to Keany Pearson Ford for all scheduled maintenance.

Thanks again,

Eric

-Eric - January 2010

Dan - My service advisor was fantastic! He was very accommodating and everything was scheduled and done according to my needs and schedule best service I have had at the dealer. My car is always washed and the service done to satisfaction.

I already referred a friend who bought an Edge!

-

Dear Mr. Stork:

As you know, I had the misfortune of being rear-ended while waiting for a red light.  Being in an auto accident is never a pleasant experience- but I must say, you made it as painless as possible.  I was most appreciative of the fact that you dealt with Farmer’s Insurance- and I was quite frustrated in my communications with them.  I realize I was rather adamant about having a Honda bumper replaced on my Civic.  Instead of supporting Farmer’s recommendation to place a “generic” bumper on my 2008 vehicle, you supported me.  And how you managed it, I do not know, but you succeeded in obtaining that Honda bumper.  My car looks wonderful.  Also want to commend you on always keeping in touch with me to let me know the status of the repair.  You are certainly an asset to your company.

As a professor of advertising and marketing, I know firms spend a great deal on advertising their services to the public.  But there is no greater advertising than word-of-mouth – and I will be sure to sing the praises of Sunroad Collision Center to others who find themselves in my situation.  And, I will specifically direct them to you.

With kind regards, and many thanks,

B. Mueller, Ph.D.

-B. Mueller - December 2009

Candy,

Thank you so much for all your help with my car and for keeping me informed of what’s going on with everything.  I really really appreciated it!

R. Wall

p.s. My car looks Beautiful! Thanks!

-R. Wall - December 2009

Letter of Appreciation

I want to extend my sincere appreciation for my recent vehicle purchasing experience with Kearny Pearson Ford to the following personnel:

Karrie L. Hubbard

Dan Beasley

Joanna K. McKenna

Stephen "Stevo" Wawrytko

This team provided me with the best experience in vehicle buying since my first car purchase in 1965!

I initially made an online inquiry one evening around 9pm. Within 5 minutes, Karrie called me! I knew then that this was the person with whom I wanted to work. Karrie was warm, friendly and knowledgeable. I was confident she would get me the truck I wanted. We met the next day and worked right through the buying process without any problems.

Dan Beasley was also very helpful. He provided answers and tracked down information and provided answers when Karrie was temporarily away from her desk. Another great employee!

Joanna McKenna provided me with all the information I needed on financing, insurance and special services. She thoroughly covered all the material, answered my questions and expertly completed the final paperwork.

"Stevo" Wawrytko - what can I say! He was 'the man' when it came to explaining and demonstrating my truck from front to rear, top to bottom. A veritable encyclopedia of useful information provided in a manner I can understand. Great Job!

Thanks for the wonderful buying experience. I look forward to many happy miles in my 2009 F150 and continued association with Kearny Pearson Ford.

Respectfully,

T. Cookson

-T. Cookson - November 2009

Dear Sir,

We just spent three hours with Bobby Longnecker.  He was very helpful and professional in his assistance.   He showed us three models in both Ford and Kia models.  I thanked him for not being a high pressure salesman.  He is a credit to your business. 

-T.M.

Mr. Davis,

    My husband and I just bought a Jeep Commander from your dealership, and we just wanted to let you know that we really enjoyed having Ben Diaz as our salesman.  We told him what we were looking for in a vehicle and he pointed us in the right direction.  He was very eager to help us but at the same time not once did we feel pressured or rushed to make this decision, which is really hard to find when buying a vehicle.  He made the whole process very comfortable for us.  Ben is a big part of why we decided to give your dealership our business.  There should be more salesman like him.  Thank you for your time.

J. Dye

-J. Dye - November 2009

I drove about 45 miles out of my way and past dealerships to purchase my car.

Sales [people] were great! Decided to try service - it was great and worth the drive!

I recommend Kearny Pearson to all the people I know. I've been connected with the dealership throughout my life & know their reputation. They pass the mark!

-Paula S. - November 2009

We would like to thank our salesman Bobby for making us feel so welcome and working with us to get the vehicle we wanted, at a price we could afford.

I have owned GM cars all my life, my father sold GM cars for 48 years, but post the Government bail out and their current ownership of GM (I now call Government Motors) I refuse to buy a GM car ever again.

We shopped around for many different models: we wanted to buy American, so we went with Ford. Sure glad we did, it is a well made car with many well thought out conveniences.

Thank you for not taking the bail out money.

-Joseph F. - November 2009

Ben Diaz and Todd Sher did a great job with my sale and paperwork.  I was contacted promptly to finish some things on my car that could not be done at the time of sale.  Len Lang also does a great job for you with Customer Service.  I love my Mustang and woul drecommend your cars and Dealership to my friends.

November 2009

-M.B.

I haven't owned an American vehicle for 20 years but I felt good about buying a Ford!

November 2009

-RCI

Sales person and Sales Manager wer very nice and helped me a lot. Thank You.

November 2009

-A. Akbar

I am extremely happy with how I was treated; the service, & the price for my car! I LOVE MY CAR - I would recommend KP Ford to anyone!

-DEALIX - Aug 2009

We decided to buy a Ford Escape from them and they were outstanding. Treaded us very well from the Sales Team finance team and staff in general. We are very happy and highly recommend Kearny Pearson Ford. Thank You for your recommendation.

-DEALIX - Aug 2009

Bill Bayne, my sales rep at Kearny Pearson Ford in San Diego, was absolutely TERRIFIC. He worked tirelessly to find the car that fit my specifications. Bill also managed to calm my anxiety about not being able to get the deal done before the CARS funds ran out! Bill was outstanding, and I'm anxious to recommend him (and Kearny Pearson Ford) to all of the car-shoppers I talk with in the future.

-DEALIX - Aug 2009

Sales Customer

Kearny Pearson Ford,

Subj: Letter of Appreciation

1. This is to express my deepest appreciation for the outstanding customer service I received during my resent purchase of my 2009 Escape. As soon as I walked into the dealership I was welcomed by Mr. Daniel Veza who made me feel right at home and was very perfessional. Once I let him know what I was looking for he preceded to show me what he had available. This may all sound routine but the best part of the deal is during our conversation we discovered we were both Viet Nam Veterans. It feels great to have a since of trust with the saleperson whom is working with you. I felt at ease. This made the transition that more helpful. Mr. Veza, the Sales Management Team and the Finance Team went beyound the ordinary to ensure the very best possible deal was available for me. Thay need to be commended for outstanding customer service.

2. With the return of our veterans from overseas, I feel a great trust with Kearny Pearson Ford to ensure our Veterans are taken care of when needing a new Ford product. I just needed for you to know you have one outstanding dealership taking care of our Veterans and has my devoted customer appreciation.

R.F. MSC,CCFP, US Navey Retired

I just wanted to take a moment to thank you for the great deal you provided to us. You made the transition easy, and made us feel comfortable. From the moment we talked and discovered that you were a fellow Viet Nam veteran I knew we would be able to trust each other. You are truly a great trustworthily man. I will recommend all my Veteran brothers to you and you alone. We are all brothers in arms and stick together. Feel free to contact me for anything anytime.

Thank You

R. F. MSC CCFP

S. F.

-R. F. - June 2009

Service Customer:

General Manager
Kearny Pearson Ford

We just recieved your newsletter and thought this is the perfect opportunity to let you know how pleased we are with Kearny Pearson Ford. We have only been with you since this year but are so pleased the we left Mossy for you. Lena Lang has been our service advisor since we came to you.
She is beyond an advisor to us.

My wife has had multiple problems with the advisors at Mossy and was pleased to have Lena on her side. The problems are quickly fixed and my wife is happy. That is more than we could ever say about anyone at Mossy. Thank you for having a professional woman working in an advisor capacity for all of us but also to understand the problems from a female stand point and addressing them as such.

My wife swears by Ms. Lang and that makes me and my family very happy.

Sincerely,

Vernon A.

-Vernon A.- June 2009

Service Customer:

General Service Manager
Kearny Pearson Ford

Dear Sir,

     I want to express my appreciation and a thank you for the very professional way my recent repairs were handled due to the conttact I had with Arnel Reyes- my service advisor.
     He was very efficient, courteous, and diligent in providing me with EXCELLENT information and status updates.
     Due to his efforts and sincerity of both of the diagnosis of my car's problem, I felt that I was properly taken care of. He exemplified the meaning of "customer service".

     Thank you and please thank Arnel,

 Steve J.

-Steve J. - June 2009

Sales Customer:

Mr. Doug Davis

General Manager

Kearny Pearson Ford

7303 Clairemont Mesa Blvd.

San Diego, CA 92111

Dear Mr. Davis,

I want to take this opportunity to tell you about my new Kia Soul experience. On Sunday, May 2 my husband and I pulled into your dealership just wanting to test drive the Soul. I will admit that the commercial got to me and I was curious. Thinking this would probably be my next vehicle, if I like it well enough, I wanted to see what all the hype was about.

We were approached by John who immediately said, “I’ll bet you’re here to try out the Soul”. I didn’t realize how popular this little beauty had become so quickly. So I drove it and immediately fell in love. However, we hesitated only  because the car I had was not paid off yet. John said, lets see what we can do, I’m sure we can offer you a deal that will be to your liking, and he didn’t lie. A couple of hours later I drove out in my new Java Soul as one of the happiest people on this good earth. John and your finance team made this a very simple and painless process. They made an offer of trade on my Scion xA which included the payoff. I felt the offer was very fair and was most pleased about it.

Roya in your finance department graciously came back from her lunch break early (in fact she never got to eat) and was extremely helpful, quick, and knowledgeable. She thoroughly explained the entire process step by step and answered all our questions.

Then she passed us on to Stevo, whom I have to tell you was just a ball of fire. He was so excited for me and my husband and our new purchase. He took about 45 minutes and went through all the car’s bells and whistles. Everything was fine until we got to the Bluetooth part. We were all very surprised to hear her voice come out speaking French. Stevo took about another half an hour trying to fix the problem, but was unable to at that time. We all agreed we’d come back the next day and see if we could get it taken care of at that time. Stevo went above and beyond the call of duty on this issue. The next day he searched the web and ended up talking to someone at Kia who explained how to correct the language problem. When I came back in the next day he has it up and running in English in just a few minutes.

You have a cracker Jack team working for you and I cannot tell you how happy I was with the service and respect I received in your dealership. My car has been much admired by my co-workers and it has not been a problem for me to brag and espouse on the service I received by each employee who touched us. I would and have highly recommended the Pearson Ford/Kia experience.

I wish you and your team continued success. Please feel free to share my thoughts with all off them. I love my Soul, I love my Soul, I love my Soul!!

Eileen Y.

Very Proud Soul Owner

-Eileen Y. June 2009

Sales Customer

June 5, 2009

K.M. Ahmed

Fleet Manager

Kearny Pearson Ford

7303 Clairemont Mesa Blvd.

San Diego, CA 92111

Dear Ahmed,

I would like to thank you for all of your time and effort in helping TVC Communications purchase a Ford truck that is just right for our needs in Chino, CA and to locate the same for our Parker, Colorado location as well.

Your service has been outstanding and I would recommend you and Kearny Pearson Ford to anyone.

Sincerely,

D. M. H.

-D. M. H. - June 2009

Sales Customer

"In 1976 I was in business with a partner in Mission Valley. The business complex our offices was house in approximately fifteen small businesses. On a slow business afternoon my partner was calling Ford/Lincoln Dealers looking for a Lincoln MK IV. He located one at Pearson Ford. The salesman of course wanted him to come right down and take a test drive. My partner has another idea, he said if you want me to see the car bring it to my office. Well, the salesmen, in fact two salesmen brought the car by the office and before the afternoon was over, sold the car to my partner!

During the course of the sales conversation, my partner told the salesman that his partner, (me), may be interested in a new Ford Ranchero pickup and suggested that they bring one by the next day. The next day about mid morning here they came with a new black and silver Ford Ranchero. I had not been in the market for a new Ford but liked the Ranchero and we got together on a price that day and I became the proud owner of a new 1976 Ranchero!

The owner of another small business in our complex heard our stories of a car salesman coming to our office and purchased a Ford truck from the same two salesmen. Three sales in one week because two salesmen decided to do something different! Some years later I was in the mortgage business and related the above story to my boss who has been in car sales earlier in his career. He was a salesman for a Mercury dealership in the greater Los Angeles area. On slow days rather then stand and wait for customers to come to him, he and another salesman would take their new demonstrator car to neighborhoods, knock on doors, ask if the lady or man of the house had seen the new Mercury. If they found interest, they would demonstrate all the features, give a test ride if possible, leave their cards, and go on to the next house. This sales method generated about one or two sales a month and also generated referrals.

I have bought or leased many in my years and have always enjoyed the experience of visiting the dealerships and the interchange with the sales stags. However in the last several years due to my wife’s handicap, it has become more difficult for us to visit dealerships. I have sought to shop via the telephone and by internet. I have explained my wife’s handicap and asked if cars could be brought to my residence so that we could evaluate them without the difficulty of traveling to the dealership.

Even though, in most cases, the dealerships have been less than five miles away, I have not found a salesmen who thought it was worth their time to bring a car by my home. That is until I talked to Bill Bayne, the Internet Sales Manager at Kearny Pearson Ford. I had searched around for a Pre Owned DTS Cadillac and found one at his dealership online. He responded to my questions regarding the car via internet and wanted to know how soon I could some and see the car. When I explained that my wife was not able to come until possibly the following weekend, he without a breath, asked if he could bring the car to my home! I live in Oceanside! Kearny Pearson Ford is 37 miles from my home! But he was willing to do something different.

My time with Bill and the staff at Kearny Pearson Ford, via telephone, was very enjoyable; Bill is a fine salesman and gentleman that I will recommend to anyone. The buying experience was the best I have ever had and we are enjoying the car. Thank you Bill for all your effort on our behalf, I hope this letter will help you in your sales career."

Jim and Virginia Allen

-Jim Allen - June 2009

Service Customer:

"Thank you for the excellent quality service that I have received for my vehicle over the past few years. They are truly appreciated and remembered as examples of good business-to-client relationships."

-Wayne M.

Service Customer:

I have never enjoyed taking my truck to get service until I brought it to Kearny Mesa Ford.
EXCELLENT ALL ACROSS THE BOARD!!!!!

-Mike C.

Sales Customer:

Billy Williams is a very knowledgeable, as well as friendly and accommodating salesperson. He delivers the kind of experience I believe most buyers are looking for when shopping for a new vehicle. I also believe the K-M Service Department, specifically Shawn Jordan and Jose Damien, are fantastic at what they do.

-John S.

Sales Customer:

George made this buying experience the easiest one that I have ever experienced. He and all involved were very professional. This is my 4th time buying from Kearny Mesa Ford and I plan to return to them AND recommend them to friends and family.

-Harry O.

Service Customer:

You have a friendly, courteous staff which makes the experience of visting for maintaince or repair more satisfying and feel more assured that I am getting quality service.

-Robert T.